NSFT Digital Service Health - Home Working and Clinical System issues – Incident details

All systems operational

Home Working and Clinical System issues

Resolved
Major outage
Started 11 months agoLasted 13 hours 1 minute

Affected

Lorenzo

Partial outage from 10:13 PM to 11:14 AM

IAPTus

Partial outage from 10:13 PM to 11:14 AM

IAPTus Norfolk

Partial outage from 10:13 PM to 11:14 AM

IAPTus Suffolk

Partial outage from 10:13 PM to 11:14 AM

IAPTus EWH

Partial outage from 10:13 PM to 11:14 AM

IAPTus Staff Support Services

Partial outage from 10:13 PM to 11:14 AM

Updates
  • Resolved
    UTC
    Resolved

    We have implemented a fix, and believe normal operations have been restored.

  • Update
    UTC
    Update

    We are continuing to work to resolve the issue, but we have now identified that the only clinical system not working both on a Trust site or non-Trust sites is NNUH WebICE.


    Therefore, in way of business continuity we are advising that staff attempt to work from Trust Sites if possible.

  • Identified
    UTC
    Identified

    Working with our network supplier, we have identified the fault that is causing people working from home being unable to access clinical systems.


    We are working to resolve this.

  • Investigating
    UTC
    Investigating

    We are aware of severe network issues affecting people working from home being unable to access clinical systems.

    We are investigating this as our highest priority