NSFT Digital Service Health - Cisco Finesse – Incident details

All systems operational

Cisco Finesse

Resolved
Major outage
Started 8 months agoLasted 1 hour 51 minutes

Affected

Cisco Finesse

Major outage from 4:00 PM to 5:51 PM

Updates
  • Resolved
    UTC
    Resolved

    Restarting services has restored service to Cisco Finesse.

    Normal services are restored, and all teams taken off Hunt Groups and returned to Cisco Finesse.

  • Identified
    UTC
    Identified

    We have identified the faulty server and attempting a restart.

    In the meantime we are failing all affected teams over to hunt groups.

  • Investigating
    UTC
    Investigating

    We have been advised that the Cisco Finesse system has gone offline for all staff