NSFT Digital Service Health - Power Outage – Incident details

All systems operational

Power Outage

Resolved
Major outage
Started 4 months agoLasted 24 hours 28 minutes

Affected

Network

Major outage from 1:30 PM to 12:41 PM, Operational from 12:41 PM to 1:58 PM

Norfolk

Major outage from 1:30 PM to 12:41 PM, Operational from 12:41 PM to 1:58 PM

80 St Stephens

Major outage from 1:30 PM to 12:41 PM, Operational from 12:41 PM to 1:58 PM

Updates
  • Resolved
    UTC
    Resolved

    The power has now been restored to 80 Stephens Road. All systems have been checked and everything is working effectively. Staff are advised that any perishable goods (food and milk etc) should probably be disposed of from refrigerators and pharmacy will need to be contacted for advice on any medications held in the drug fridges. Reinstatement of the car park and footpath may take a few more days, however the pedestrian ramp is still accessible on Grove Road entrance (but not the Grove Road steps).  Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    UKPN have confirmed that power has been restored, however there has been major excavations on-site. As such, we are awaiting confirmation that it is suitable to return to this site to work.

  • Update
    UTC
    Update

    UKPN have arrived at 80SS and are actively working to restore power.

  • Identified
    UTC
    Identified

    Maintenance have confirmed this is an issue with the UK Power Network affecting 80 St Stephens.