NSFT Digital Service Health - Network Outage – Incident details

All systems operational

Network Outage

Resolved
Major outage
Started 4 months agoLasted 6 hours 37 minutes

Affected

Internet

Major outage from 7:10 AM to 7:30 AM, Operational from 7:30 AM to 1:47 PM

WiFi

Major outage from 7:10 AM to 7:30 AM, Operational from 7:30 AM to 1:47 PM

Home Working Connectivity

Major outage from 7:10 AM to 7:30 AM, Operational from 7:30 AM to 1:47 PM

Updates
  • Resolved
    UTC
    Resolved

    Connection has been re-established and confirmed via a line test at 10:07. We are still awaiting further post-mortem from our supplier, but as far as users are concerned there are no further issues.

  • Monitoring
    UTC
    Monitoring

    Following the completed reboot of the A router, full network connectivity appears to be available again. We are monitoring this to ensure consistent and continued connectivity is available.

  • Investigating
    UTC
    Investigating

    One of Hellesdon's main routers was showing a fault, requiring a reboot. This restart caused a failover to the B router which resulted in a momentary network outage, lasting around 30 seconds. When the A router finished rebooting, this caused a further outage lasting around 10 seconds.