NSFT Digital Service Health - INC-559703 - EPMA unable to dispense Medication – Incident details

All systems operational

INC-559703 - EPMA unable to dispense Medication

Resolved
Major outage
Started 4 months agoLasted 34 minutes

Affected

ePMA

Major outage from 11:36 AM to 11:56 AM, Operational from 11:56 AM to 12:10 PM

Updates
  • Resolved
    UTC
    Resolved

    EPMA appears to now be working and stable.

  • Monitoring
    UTC
    Monitoring

    Server has restarted and EPMA appears to be working again.

    We are currently calling back affected staff to confirm restoration.

  • Identified
    UTC
    Identified

    We are receiving reports of EPMA being unable to dispense medication.

    We have identified the cause of this and are looking to restart the EPMA servers now to restore service.