NSFT Digital Service Health - INC-563579 - ePMA Issues Trustwide – Incident details

All systems operational

INC-563579 - ePMA Issues Trustwide

Resolved
Degraded performance
Started 3 months agoLasted 2 hours 22 minutes

Affected

ePMA

Degraded performance from 7:17 AM to 9:39 AM

Updates
  • Resolved
    UTC
    Resolved

    We have now been able to confirm through first-hand testing that ePMA is performing as expected for both on-site and WFH users.

  • Monitoring
    UTC
    Monitoring

    Our Infrastructure team have rebooted one of the ePMA servers which we believe has resolved the issue. We are beginning to contact affected users to confirm that the issue has been resolved.

  • Investigating
    UTC
    Investigating

    We have received reports that ePMA is not performing correctly across the Trust. We've received reports of:

    Freezing

    Unable to sign for medications

    Receiving error messages whilst using the system.

    We are investigating the cause of the issue and will keep you updated.