NSFT Digital Service Health - Power Outage – Incident details

All systems operational

Power Outage

Resolved
Major outage
Started about 2 months agoLasted 4 hours 24 minutes

Affected

Network

Major outage from 7:12 AM to 10:20 AM, Operational from 10:20 AM to 11:36 AM

Suffolk

Major outage from 7:12 AM to 10:20 AM, Operational from 10:20 AM to 11:36 AM

Child Health Centre

Major outage from 7:12 AM to 10:20 AM, Operational from 10:20 AM to 11:36 AM

Child Development Centre

Major outage from 7:12 AM to 10:20 AM, Operational from 10:20 AM to 11:36 AM

Internet

Major outage from 7:12 AM to 10:20 AM, Operational from 10:20 AM to 11:36 AM

WiFi

Major outage from 7:12 AM to 10:20 AM, Operational from 10:20 AM to 11:36 AM

Updates
  • Resolved
    UTC
    Resolved

    We have implemented a workaround to restore network to CDC and CHC and we don't anticipate any further outages. Our maintenance team will take the reports away to investigate the root cause. If any more issues are experienced with the network, please call the Service Desk on 01603 421284.

  • Monitoring
    UTC
    Monitoring

    Power has now been restored to the affected areas, allowing internet connectivity to also be restored. A temporary solution has been implemented whilst we await a permanent fix.

  • Investigating
    UTC
    Investigating

    We have been experiencing power outages this morning, which has subsequently impacted the network at the affected locations. Power had been restored previously, but has now dropped a second time. We are currently investigating the root cause, and hope to replace any faulty components as soon as possible.