NSFT Digital Service Health - Notice history

We have received calls this morning from GP Surgeries to report that they are unable to open letters from NSFT, they receive an error.

We believe the fault is with the MESH system which sits between us and the GP surgeries delivering electronic letters.

We are contacting suppliers at the moment to identify the cause of the issue.

The N&W Shared Care Record accessed from the Lorenzo Patient record is currently inaccessible, displaying an "Exception occurred at the startup on the Lorenzo Web context agent. Unable to connect to the remote server” error message.

The suppliers are currently investigating the issue and are looking to restore service as soon as possible.

We have been experiencing power outages this morning, which has subsequently impacted the network at the affected locations. Power had been restored previously, but has now dropped a second time. We are currently investigating the root cause, and hope to replace any faulty components as soon as possible.